Product and Service Safety Programme

SCG has integrated product and service safety into its Quality Management System to ensure compliance with product liability requirements. The effectiveness of implementation is regularly monitored by the Quality Management Review Committee within each business unit. Furthermore, the Environment Excellence Committee, with managerial responsibility, oversees the development of policies, strategies, and goals related to sustainable products and services, emphasizing safety throughout the entire product and service life cycle.

SCG develops employees’ knowledge and competencies via Product Stewardship Training Program to implement actions that ensure safety and environmental impact of its products through hazard assessment and audit throughout life cycle – production, transportation, storage, use and end-of-life disposal. This is aimed at planning and prevention from the stage of product design, production and labelling according to international standard.

There is a mechanism to hear, receive complaints, suggestions, and other feedback through various channels around the clock, such as via online channels, websites and investigate complaints and preparedness in case complaints or emergency arise. As a result, no complaint of significance relating to violation of health and safety regulations is received to date. The effectiveness of product and service safety program is assessed through ISO 9001 internal and external audits continuously.