SCG develops products, services, and solutions that meet the needs of consumers in an eco-friendly and responsible manner, taking into account health, safety, and the environment through the life cycle and the value chain to prevent or minimize impact and maximize value such as Reduce Energy Consumption, Greenhouse Gas Reduction, Reduced Resource Use, Extended Life Product and Health or Hygiene Products, etc. To this end, innovation and technology are employed as tools to develop products and services that maximize benefits for customers and to expand sales channels for SCG’s products, services and solutions 

Product Service and Solution process 

SCG has integrated product and service safety policy in a part of Quality Management System that is in conformance to product liability and monitor the effectiveness of the implementation by the Quality Management Review Committee in each company. The Systemic implementation cover the product hazard analysis (PHA) as a whole life cycle from production, transportation, storage, use and disposal in order to prevent defects in the product design, production process and preparation of warning labels according to international standards to be more effective. 

SCG has handling complaints management measures, incident investigation and emergency response are also undertaken to practice in order to promptly and effectively response to the needs of customers and consumers. In addition, SCG also provides training program to employees and relevant stakeholders on a regular basis and the effectiveness of the implementation is assessed through ISO 9001 internal and external audits continuously. In 2020, 99% subsidiaries have been certified for Quality Management System. 

Moreover, SCG has also implemented Product program are includes services and solutions covering Environment Health and Safety that responds to consumer needs as way to create business opportunities under SCG Green Choice label as well. 

SCG prioritizes leadership in innovation and in development of products, services and solutions that meet the needs of customer, enhance better living, reduce resource use and energy consumption, while seeking the minimization of emissions and waste in line with the Circular Economy principles. 

Target 

• To achieve two-third or 66.7% of total revenue from sales from SCG Green Choice products and services in 2030. 
• To achieve one-third or 33.3% of total revenue from sales from SCG Green Choice – eco use products and services in 2030. 

Strategy 

1. Develop products, services and solutions that meet consumer’s needs, enhance well-being, taking into account the impact of climate change and the Circular Economy principles. 
2. Develop business processes throughout the value chain according to the international standards. 
3. Innovation-oriented approach in the development of products, services and solutions to generate new business opportunities. 
4. Consider the impact of product, services and solutions on environment and product safety throughout its life cycle. 

Management 

1. Use innovation and digital technology to enhance efficiency of products development and to reduce cost. 
2. Apply Circular Economy as a guiding principles in maximizing resource use, reducing energy and water consumption and waste.
3. Review Capital Expenditures in products and services development to transform with speed. 
4. Apply eco-design principles to anticipate and minimize negative environmental impact of new products and services development from the design stage, manufacturing, packing, using and disposing of products and services. 

Key Performance 2021 

• 40.7% of revenue from sales of SCG Green Choice products and services 
• 5.9 % of revenue from sales of SCG Green Choice – eco use products and services 
• 162 products with SCG Green Choice label 

Certified Other Eco-Friendly Products, Services and Solutions

End of life product Management Program 

From Pile Head Waste to Building Materials Expanding Collaboration in Construction Industry 

SCG developed innovation to enhance efficiency by CPAC Construction Solutions to work on waste reduction in construction work. These include using Building Information 

Modeling (BIM) in aid of design and supervision, or apply modern technology to crush the waste of concrete pile head at building sites for recycling as material in a process known as Recycled Coarse Aggregate (RCA), or send for crushing at Waste Hub in case mobile machinery cannot be deployed onsite. To date over seven projects took part in waste concrete piling management resulting in 5,400 tons of recycled output. 

SCG is committed to making circular economy happen in all business groups and for efficient waste management by promoting waste separation at source and deploying innovation to support waste management business and product development from recycled material. 

The “Upcycling Milk Pouches” Project 

SCG partners with the Department of Environmental Quality Promotion, and Office of Basic Education Commission to scale up the “Upcycling Milk Pouches” Project from a pilot project in Rayong and Suphanburi to cover a total of 1,300 schools in 15 provinces in the central region. Under the project, school children are encouraged to collect and turn in milk pouches for recycling under the slogan “changing behavior of new generation to optimize resource, segregate waste at source, and recycle.” Primary Education Area Offices and Regional Environment Offices of participating provinces join to set up 38 aggregation points, with SCG supporting “KoomKah” application to establish garbage bank to collect milk pouches for SCG to recycle as pellets to make plasticware such as desk, chair, plant pot. These items are distributed back to schools proportionate to their milk pouches contribution. This is deemed an effective collaborative partnership between the public, private and civic sectors, notably involving teachers and pupils nationwide 

Waste Paper and Packaging Collection Collaborating with Urban Communities 

waste paper and packaging as feedstock for recycling through application. We collaborate with housing projects and urban communities in with large population live and generating huge volume of waste. 

In 2020 we began collaborating with Chewathai, Sansiri and Property Perfect estate developers to implement a waste separation scheme at housing estates to separate and aggregate used paper packaging for recycling process. We joined with Thailand Post in “Post reBOX” project to collect used paper packaging materials at post offices nationwide, to be sent back to SCG to manufacture desks and chairs, which we present as 2021 New Year gifts to 220 Border Patrol Police Schools across Thailand. In 2020, SCG has total of 60 partners, helping us aggregate 150 tons of used papers back for recycling at SCG plant.  

Transforming Scrap Building Materials into Products and Substitute Materials  

In the manufacturing of building materials, such as lightweight concrete, concrete roofs, ceramic roofs, fiber cement roofs, and ceramic sanitaryware, of the Cement-Building Materials Business, it is impossible to avoid waste from process, which must then be sent to landfill. The Cement-Building Materials Business has thus studied and analyzed the properties of its waste so as to use it as substitute for natural materials or process it into construction materials in collaboration with various organizations and communities. 

Substitutes for virgin materials: Through collaboration, waste from one manufacturing plant can become substitute materials for another. For instance, ground concrete roofing and lightweight brick scraps can be used in place of natural sand in the production of paving blocks, and ground ceramic roof tiles and ceramic scraps in place of natural soil in the production of ceramic tiles. In 2021, over 12,000 tons of virgin materials were replaced by substitute materials thanks to a collaboration between eight manufacturing plants in SCG, and over 2,800 tons of virgin materials were saved as a result of a partnership between SCG’s manufacturing plants and two external factories. Furthermore, the company also contributed 540 tons of black soil residue to a community enterprise in Kaeng Koi District in Saraburi for use as substitute material for planting trees, generating a revenue of 460,000 baht for the community. • Converted into paving materials: Leftover lightweight concrete and scrap concrete roof tiles were processed into over 20,000 tons of subgrade/ subbase materials for sale. Scraps of concrete, fiber cement, and ceramic roofs were processed into building materials for temples, schools, and communities in 10 areas across Saraburi, Nakhon Prathom, and Bangkok for use in flood-proofing landscape adjustments.